土耳其客人耍怪招，如何接招？
[b]编者按：本文转载自阿里巴巴外贸实务论坛，综合网友观点编辑而成。原帖如下——[/b]
[crashnburn]土耳其客人耍怪招，我该如何应答？？
FROM:VES-DERI
MARCH, 2005
DEAR SIRS,
FIRST OF ALL, WE WOULD LIKE TO INFORM YOU THAT WE ARE VERY HAPPY TO WORK WITH YOU & WE HOPE WE’LL ALWAYS INCREASE THE POTENTIAL OF OUR ORDERS TO YOU.
AFTER EACH SEASON, WHEN OUR ACCOUNTING DEPARTMENT SETTLES THE BALANCE OF THE ACCOUNTS, WE REALIZE THAT WE HAVE RETURNS FROM OUR CUSTOMERS.
OF COURSE; WE UNDERSTAND THAT PRODUCTION IS A RISKY BUSINESS,
AND NO MATTER HOW CAREFUL YOU ARE, NO MATTER HOW YOU TRY TO PREDICT ANY POSSIBLE OUTCOME, THERE ARE ALWAYS SOME DEFICIENCIES & IT IS IMPOSSIBLE TO ACHIEVE 100% PERFECTION.
IT IS VERY “TIME & MONEY CONSUMING”, TO COLLECT ALL THESE RETURNS THAT ARISE FROM DETECTIVES, TO CHASE, AND TO SEND THEM BACK TO YOU, AND YOUR PAYMENT BACK TO US.
OUR RESEARCH & DEVELOPMENT DEPARTMENT CONDUCTED A RESEARCH & FOUND OUT THAT, THE DEFECT THAT WE SHOULD “NORMALLY” EXPECT, IS APPROXIMATELY 1 %.
SO, IN THE FAIR, WE DISCUSSED THIS ISSUE WITH OUR OTHER SUPPLIERS TOO & THEY AGREED THAT IT IS VERY TIME CONSUMING & ANNOYING TO CHASE AFTER THESE SMALL DEFECTIVES. AND THEY PROPOSED TO OFFER US 1 % DISCOUNT “FOR NO RETURN”, IN OUR INVOICE.
AFTER SEVERAL MEETINGS CONDUCTED WITH OUR SALES TEAM, ACCOUNTING DEPARTMENT & CUSTOMER RELATIONS, WE CONCLUDED THAT IT WAS A REASONABLE OFFER. SO, WE DECIDED TO ACCEPT 1% DISCOUNT AS A DISCOUNT OF “NO RETURN”.
IT IS NEEDLESS TO SAY THAT THIS DISCOUNT DOES NOT COVER THE MAJOR DEFECTS THAT MIGHT ARISE FROM PRODUCTION & RESULTS IN MUCH MUCH HIGHER PERCENTAGES OF DEFECTS. THIS COVERS THE DEFECTS APPROXIMATELY 1%, ON THE AVERAGE.
FOR THE BIG DEFECTS, OVER 10%, WE WILL NATURALLY EXPECT YOU TO STAND BEHIND YOUR PRODUCTION & HOLD RESPONSIBILTY ON YOUR ARTICLES, AND COMPENSATE OUR DAMAGE.
BUT, THIS IS A PROBABILITY THAT WE DO NOT EVEN WANT TO CONSIDER, AS SINCE 10 YEARS THAT VES-DERI IS FOUNDED, WE ONLY FACED THIS KIND OF DEFECTS TWICE, AND IN BOTH OF THEM, THE SUPPLIER WAS ALREADY AWARE OF THE PROBLEM, AS ALL THE COMPLAINTS WERE THE SAME FROM ALL THEIR CUSTOMERS.
ANYWAYS, WE WOULD LIKE TO INFORM YOU THAT, SINCE THE BEGINING OF LAST SEASON, WE GET THIS 1% DISCOUNT FROM OUR SUPPLIERS.AND WE WILL GO ON LIKE THAT.
SO, PLEASE CONFIRM EVERYTHING IS CLEAR & PLEASE DEDUCT THIS 1% FROM OUR INVOICE.
THANK YOU FOR YOUR KIND COOPERATION & QUICK REPLY,
BEST REGARDS,
VES-DERI
PS:PLEASE DO NOT SHOW THIS 1% AS “ DISCOUNT” ON YOUR INVOICE, BUT AS A REDUCTION OF 1% IN THE PRICES, FOR CUSTOMS & TAXES PURPOSES.
那家伙在刚刚过去的德国GDS鞋展上选了我司几款鞋，而且当即就给了定单。我回来后他们一直催我要形式发票，待我将发票通过EMAIL发给他的时候他却来了这招。
他要考虑1%的不合格率，报价的时候就该有个数啊，当时就该跟我们BARGAIN，现在使出这阴招，还说：“This is our company's policy and we always work with this discount”
请问，怎样给他个BEST SHOOT？
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49-642005-10-09 01:43
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202-342005-10-08 14:23
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158-1172005-10-08 14:38
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177-2622005-10-08 14:39
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167-802005-10-08 14:59
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30-582005-10-08 22:53
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